Apple pays customers for defective Macbooks in a multimillion-pound settlement

APPLE has agreed to pay some customers a settlement after they allegedly became aware of a broken feature on one of their devices.

There have been complaints about sticky keyboards on some Apple MacBooks for years, according to CNET.


Some 2015 to 2019 MacBooks with the butterfly keyboard design were defectiveCredit: Getty

In 2015, Apple introduced the butterfly keyboard design to consumers on the new generation of MacBooks.

Although they immediately got a hold of the stickiness and relative ineffectiveness of keyboards.

This eventually led to a class action lawsuit in 2018, where plaintiffs claimed that Apple knew the keyboards had issues and “fraudulently concealed” them.

They further claimed that MacBooks were intentionally distributed with “characters repeating unexpectedly; letters or characters not appearing; and/or keys feeling ‘sticky’ or not responding in a consistent manner.”

In 2019, Apple ditched the butterfly keyboard and introduced the Magic Keyboard instead, operating on a similar writing system as most computers and laptops.

Apple’s former marketing director Phil Schiller told CNET that some people liked the butterfly keyboard and some didn’t, but in the end they had some “quality issues” that they had to improve.

Back in July of this year, Apple finally agreed to a $50 million settlement in the case.

However, in the affidavits, it was alleged that they denied any wrongdoing on their part.

Then, on November 28, a California court granted preliminary approval, allowing some MacBook owners to receive emails about what their share of the proceeds would be.

How do you know if you are eligible to pay?

Those who qualify for a payment should receive an email in December


Those who qualify for a payment should receive an email in DecemberCredit: Getty

Any customer who purchased a MacBook from 2015 to 2019 and had to replace some keys on the keyboard or the entire keyboard is eligible for the settlement money.

The lawsuit website also has information on the exact models of the MacBook included, if you’re unsure.

However, knowing how much money you will receive is a different story.

That being said, it all depends on how many repairs you had to make on your MacBook model.

If you have to change multiple keyboards in four years, you’re in the Group 1 Settlement Class Action Suit.

This payment will be anywhere from $300 to $395, and you should receive an email by the end of December for this.

For just one replacement, you qualify for Group 2, which will net you up to $125, but you have to file a claim for that on the settlement website.

It is also claimed that you can still qualify for Group 1 membership if you get two or more “topcase” replacements before November 28, 2024.

For more information, the claims officer’s phone number is (855)-579-1311.

There is a final approval hearing on March 16, 2023 for the case, so anyone who qualifies should expect the payment to reach their account after that date.

For related content, The US Sun covers Apple’s recent issues with its AirTag accessory, as criminals have used it to stalk and steal.

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The US Sun also has a story warning Apple about specific actions that are “battery killers” for your phone or device.

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