A number of families complained that their Christmas dinner was “ruined” after the turkeys they bought for the big day turned out to be “rotten”.
Many people have taken to Twitter to complain that whole turkey or turkey products from several supermarkets including Sainsbury’s, Tesco, M&S, Lidl and Waitrose were gone by Christmas Day despite still being served.
Some complained that their poultry “stinks” as soon as they opened the package, while others realized that the bird had rotted after being cooked.
Someone posted a photo of a turkey that looked deformed and had large white spots on the skin. They wrote to Tesco on Twitter: “Disgusting. Rotten Turkey.”
Another Tesco customer tweeted: “Who do I complain to about my turkey? It’s in the trash outside because even though it’s used [date] On December 27, I was going to cook it today (at the husband’s house yesterday), I opened the package and it smelled. He was rancid. I will never go back to Turkey again.”
A third shopper claimed that they opened the turkey, which had been purportedly bought at Sainsbury’s, on Christmas Eve, and were disappointed to discover it was “rotten”.
“Absolutely stinks!” they claimed. “Thank God Aldi saved the day with a last minute substitution.”
Sainsbury’s also received a complaint from a shopper who posted a picture of her turkey, which appeared disfigured with dark spots under the skin, writing: “Please get back to me ASAP about this! £40 for a rotten turkey”.
Marks & Spencer has also been hit with a complaint, where a customer posted pictures of a piece of the bird that showed green spots on the skin and meat. They wrote: “Thanks M&S for the rotten turkey [vomit emoji]. “
One shopper wrote to Lidl, “The frustrated and rotten turkey crown totally blew the kitchen away when we just opened it, straight into the trash outside, and lit scented candles!”
The poultry issues come after avian influenza hit the turkey supply chain hard in the run-up to Christmas, leading to a shortage of British turkeys for the holiday season. The British Poultry Council said the total production of Christmas turkeys ranged from 8.5 to 9 million birds, but about a million were culled or died from disease.
News of the shortage sent frozen turkey sales soaring. According to the guardianpurchases more than doubled in October as people scrambled to make sure they had a bird in the freezer in time for Christmas.
A Sainsbury’s spokesperson said in a statement: “We understand that our customers enjoy Christmas turkey and we are very sorry to hear that for a very small number of people we have not met our usual high standards. We apologize and investigate immediately. We would ask anyone with similar concerns to return their products.” to one of our stores for a refund and to have more on the matter.”
A Tesco representative said: “We are really sorry to hear this. We know turkey is an important part of Christmas for many of our customers and we take great care when selecting and preparing our turkeys. We would ask that anyone who is not completely happy return the product to one of our stores so we can make further from the investigation, and issue a full response.”
The Independent M&S, Waitrose and Lidl have been contacted for comment.
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