A new study has revealed that local authorities in Greater London make up nine out of ten of the most complainant bodies in Britain about councils.
Analysis of local government and ONS Ombudsman data from 2016 to 2022 found that Haringey Council in north London was the local authority that received the most complaints, with an average of 45.3 complaints per 10,000 residents.
More than 70 per cent of complaints to Haringey Council were upheld, indicating that residents’ complaints were not ignored.
Torbay Council in Devon is the only local authority outside Greater London to be in the top ten most complained about councils, ranking tenth with 31.7 complaints per 10,000 residents.
Education and children’s services are the top complaint category across the UK, with a backlog of 21,203 complaints from 2016 to 2022 – 23 per cent more than adult social care with 16,232 complaints, and 37 per cent more than housing (13,370).
But in Greater London, housing seems to be the dominant problem.
London councils have handled a total of 6,423 housing complaints since 2016 – nearly half (48 per cent) of all housing complaints received in England.
It comes as British households grapple with an average council tax increase of £67 for Band D properties this year amid cost-of-living pressure, while 95 per cent of councils are expected to increase council tax by another 5 per cent after Counselor Jeremy. Hunt removed restrictions in the fall budget.
Analysis of ONS council complaints data from 2016 to 2022 found that Haringey Council in north London was the local authority that received the most complaints, with an average of 45.3 complaints per 10,000 residents (Crouch End, Haringey, pictured)
Most complained about in Britain from the councils
1) Haringey, London
45.3 complaints per 10,000 people
2) Lambeth, London
44.7 complaints per 10,000 people
3) Newham, London
40.1 complaints per 10,000 people
4) Barking and Dagenham, London
39.6 complaints per 10,000 people
5) Ealing, London
37 complaints per 10,000 people
6) Waltham Forest, London
36.8 complaints per 10,000 people
7) Croydon, London
36.6 complaints per 10,000 people
8 =) Hounslow, London
32.2 complaints per 10,000 people
8 =) Southwark, London
32.2 complaints per 10,000 people
10) Torbay, Devon
31.7 complaints per 10,000 people
Lambeth Council closely follows Haringey as the most complained about local authority, with 44.7 complaints per 10,000 residents.
South London Council was fined £6,425 by the Housing Ombudsman in 2022 for negligence in dealing with housing problems.
Newham Council in Greater London is the third most complained council with 40.1 complaints per 10,000 residents.
George Paton, the Claims.co.uk spokesperson who carried out the study, said the council’s complaint rate had increased significantly in 2022.
‘While it is commendable that councils are striving to provide crucial services whilst dealing with an ongoing cost of living crisis, complaints against councils have risen by a quarter compared to last year,’ he said, adding that housing issues were the biggest complaint of residents living in London. Grand.
Housing is an enormous problem across the country, with London councils handling a total of 6,423 housing complaints since 2016 – nearly half of all housing complaints received in England.
A massive social housing deficit has left more than 250,000 Londoners on a waiting list for council homes, making the capital the epicenter of the housing crisis.
Once again funding shortfalls are being brought to the fore with the central government calling for financial support to local authorities to tackle the growing crisis.
Paton added that education and children’s services were the sectors most complained about across the country outside of London.
“It is alarming to see services to our nation’s backbone the least adequate, with more than 21,000 complaints filed in councils about education and children’s services since 2016,” he said.
With it being the highest complaint category in 29 out of the 51 counties examined, it is clear that the sector is in need of reform.
Council tax explained
How does your municipal tax band work?
There are eight local tax bands, each with a different municipal tax rate.
They are based on the value of the property where you live, as set by the Office of Appraisal agency, part of HMRC.
They were modeled on what may have been the house’s April 1991 sale.
Even if the property was built recently, its scope depends on an estimate of what it would have been in 1991.
In England, bands range from A to H, with A being the cheapest and H being the most expensive.
How do you know your municipal tax band?
The government has a website where you can check the range of municipal taxes.
You can do that by clicking here.
This also allows you to challenge the municipality’s tax band if you think your home falls into the wrong category.
On the other end of the scale, Kingston upon Hull in East Yorkshire came in as England’s fewest complaints from the council with an excellent average of just 2.6 complaints per 10,000 people between August 2016 – August 2022.
A couple of Northamptonshire local authorities made it into the top ten least complained councils, with Northampton Borough and South Northamptonshire ranked second and fifth with 2.8 and 4.9. complaints per 10,000 in a row.
Named the UK’s 2025 City of Culture, Bradford is third with just 4.6 complaints, closely followed by Cheltenham Council in Gloucestershire with 4.8 complaints per 10,000 residents.
But these figures are unlikely to remain so low if local authorities continue to increase council tax by 5 per cent after Jeremy Hunt scrapped restrictions in the autumn budget.
The chancellor announced in November that he would end a ten-year cap on council tax increases to allow councils to impose increases of more than 3 percent without a referendum.
Around 95 per cent of local authorities in England are expected to benefit from the new authorities, with bills averaging over £2,000.
A 5 per cent increase would increase the average council tax paid for a Band D home by £98.30 – pushing it from £1,966 to £2,064.30.
The Treasury watchdog has estimated that Treasury bills will now rise by the same percentage in each of the next five years.
By 2027-28, the annual increase will bring in an additional £4.8 billion per annum compared to the previous ceiling of 3 per cent.
In view of concerns about high council tax and a high rate of complaints in many councils, particularly in London, Paton provided guidance to residents on making complaints to local authorities.
Although taking over your council may seem daunting, it is essential to know your right as a resident and to speak up if you feel your council has failed to deliver.
Your first step should always be to contact the relevant service provider. If you are not satisfied with the solution provided, the Local Government Ombudsman (LGO) will come as a last resort. Make sure you do not delay and file your complaint as soon as possible.
“Be courteous throughout the process and provide clear evidence to support your claim because LGO’s decision is final – your case will not be reviewed again unless new evidence emerges.”
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